How can I change something in my order?
If you need to change something or cancel your order, please contact us immediately by
Emailing: [email protected] or using the online chat feature.
We usually process orders within 2 - 4 hours, and once we have processed your order, we will be unable to make any changes.
Hours of Operation
Monday - Friday: 8AM - 5PM Central
Saturday & Sunday Closed
How can I pay for my order?
We use PayPal, but if you don’t have a PayPal account, you can still check out as a guest using Visa, MasterCard, and American Express credit and debit cards for your convenience.
Can I track my order?
Yes, you can! After placing your order, you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
Can I return an item?
Please visit our Returns & Exchanges page for more information.
How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.
What does Custom Imprinting include?
Custom imprinting can include a number of different options. Typically, you will see any item will have the option to add a logo for an additional fee. With golf balls for instance, you can add a logo to each ball for a $5.00 charge. This would include 1 logo or personalization on each golf ball. Alternatively, you can add on a "back" side logo for an additional $5.00 charge; making 2 logos or personalizations on each golf ball. If you are confused at all regarding how pricing is being added up, please start a chat with any of our service representatives or email us at [email protected].
Do I need an account and what are the benefits?
It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.
How do I customize my products on the Virtual Customization Tool?
This Tutorial Video explains how to use MyCustomGolfBall's Virtual Customization Tool to personally customize your desired product.